Neighbors

Frequently Asked Questions: Neighbors

Neighbors is the new Neighborhood Watch.

Neighbors is more than an app, it’s the power of your community coming together to keep you safe and informed. Get real-time crime and safety events delivered right to your phone. Easily share and communicate with your community about crime and safety. Together, we can make our neighborhoods better places to live for our families, friends, and neighbors.

For questions about the app or any issues, please email neighbors.help@ring.com

Does it cost anything to join Neighbors?

No, Neighbors is completely free.

Can I be a member of more than one Neighborhood?

No. At this time Neighbors is limited to one neighborhood per account. If you own a Ring Device, you will see a neighborhood for each location at which you have a device installed.

I only want to see posts in my feed for the area close to my house. Can I do that?

Yes. In the settings menu, there is an option called "Neighborhood Area" that allows you to customize the area that is considered part of your Neighborhood. You only receive posts that are in your Neighborhood Area.

Can I change my Neighborhood name?

Yes. Within the Neighbors settings is a control called "Neighborhood Name" that will allow you to name your Neighborhood anything you'd like.

To reach the control, tap the gear icon at the top left of the screen, then tap "Neighborhood Name."

I receive too many alerts. Can I customize which ones I want to receive?

Yes. In the settings menu, there are a number of ways to customize which alerts you receive.

"Alert Area" allows you to only receive notifications for events closer to your home. For example, if you set Alert Area to “1mi,” you will only receive alerts for events in your Neighborhood Area that are within a mile of your home.

If you’d like to further customize the types of alerts you receive or the times at which you’d like to receive them, visit the “Alert Preferences” screen.

To reach the control, tap the gear icon at the top left of the screen, then tap "Alert Area" or “Alert Preferences.”

What can I do with the Neighbors app?

Neighbors is a space that allows neighbors to share videos, images, and information about local crime and safety events in order to make their neighborhoods safer. These are the features of Neighbors you can use:

What do I do if I see incorrect or inappropriate content in the Neighbors app?

Flag it. There are controls within Neighbors that allow you to flag inappropriate content. Once content is flagged as inappropriate, our 24/7 moderation team will review it and if it's judged to be inappropriate it will be removed from the content feed.

To flag content, tap the three-period icon at the top of the post and tap "Flag as inappropriate." To flag a comment as inappropriate, simply tap the comment, then tap "Flag as inappropriate."

What do I do if I see incorrect or inappropriate content outside of the Neighborhoods portion of the app?

If you see any inappropriate or incorrect information outside of the Neighborhoods portion of the app, you can send an email to takedowns@Ring.com for expedited support.

Will any identifiable information about me appear in Neighbors' feed?

No. How much information about yourself you choose to share on the Neighbors' feed is up to you, but no personally identifiable information will be placed on the feed by the Neighbors app nor is any information accessible by your Neighbors.

Is there a listing of what we can and cannot post I could read?

Yes. We have a list of Community Guidelines we expect everyone who uses Neighbors to follow. They're not particularly onerous, just a listing of common sense guidelines designed to create an inclusive and welcoming space for all our neighbors to make their neighborhoods safer.

Click here to read Neighbors' Community Guidelines.

Is Neighbors available outside the United States?

Neighbors app is currently only available in the United States. Keep an eye out for an announcement on when Neighbors will be available in your area.

Where do the Neighbors news alerts originate from?

Neighbors partners with law enforcement agencies and third-party, real-time alerting services, including NC4 Risk Center, a crisis reporting agency that evaluates crime & safety incidents worldwide. Our command center of news analysts monitors every alert that comes through our system and determines if they are relevant crime & safety incidents to send out to Neighbors.

Does Neighbors have a privacy policy?

Yes, we have a privacy policy that can be accessed here.